Marks & Spencer customers faced a sudden shock in April 2025 when the retailer paused all online orders after a cyber-attack. Since then, the company has been working to restore full service, and as of June 2025, UK shoppers can again order clothing and home goods online.

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Online orders paused: April 2025 after cyber-attack (The Guardian) ·
Online orders resumed: June 2025 (The Guardian) ·
Food availability: affected in some stores during incident (Reuters)

Quick snapshot

1Confirmed facts
  • M&S confirmed it paused online orders in April 2025 after a cyber-attack (The Guardian)
  • M&S resumed online orders in June 2025 for England, Scotland, and Wales (The Guardian)
  • Customers could still browse products during the pause (Retail Gazette)
2What’s unclear
  • Exact timeline for full restoration of click-and-collect and next-day delivery across all regions (The Guardian)
  • When Northern Ireland customers will be able to place online orders again (The Guardian)
  • Whether the cyber-attack compromised customer data — M&S has not disclosed details (The Guardian)
3Timeline signal
  • April 2025: M&S pauses online orders due to cyber-attack (The Guardian)
  • June 2025: M&S resumes limited online orders for clothing and home goods (The Guardian)
  • M&S expects click-and-collect to return in weeks following June restart (The Guardian)
4What’s next
  • M&S will expand online ordering to include next-day delivery and click-and-collect (The Guardian)
  • Northern Ireland customers will need to wait longer for online ordering (The Guardian)
  • M&S continues to restore full operations after the incident (Reuters)

Can I order from M&S online now in the UK?

M&S online ordering process

  • Visit the M&S website at marksandspencer.com and browse the product range — you can still view items even if ordering is temporarily restricted (Retail Gazette)
  • Add items to your basket and proceed to checkout — standard home delivery is available for England, Scotland, and Wales as of June 2025 (The Guardian)
  • Initially, only a limited range of apparel is offered for delivery; click-and-collect and next-day delivery are expected to return in the following weeks (The Guardian)
  • M&S offers free delivery on orders over £60, and free returns for online purchases (M&S Help & Support)
The catch

If you’re in Northern Ireland, you’ll need to wait before placing an online order — M&S has not yet enabled online ordering for the region (The Guardian).

M&S food delivery options

  • M&S food is not available for direct online delivery via marksandspencer.com; instead, M&S food is sold through Ocado (a separate partnership) (M&S Help & Support)
  • During the April 2025 cyber-attack, M&S reported that food availability in some stores was affected, but that was a temporary issue (Reuters)
  • For food delivery, customers can order via Ocado’s website or app, which carries M&S products

The implication: M&S online ordering is operational again, but with a narrower scope than before. If you’re after clothing or home goods, you can order now — just expect fewer delivery options and a wait for Northern Ireland.

Do over 60s get a discount at M&S?

M&S discount policy for seniors

  • M&S does not offer a general over-60s discount across the UK — the company’s official help pages make no mention of any age-based discount (M&S Help & Support)
  • Some third-party discount aggregators claim an over-60s discount exists, but these claims are not corroborated by M&S itself (BritainDaily.uk)
  • A separate verification page lists a 10% off over-60s offer, but that appears to be jurisdiction-specific (Netherlands, not UK) (GoCertify)
What to watch

The over-60s discount claim is a persistent rumour online, but M&S’s own policies do not support it. If you’re a senior shopper in the UK, don’t count on an automatic discount — the real savings come through the Sparks loyalty programme.

How to access M&S discounts

  • Join the free M&S Sparks loyalty programme to receive personalised offers based on your shopping habits (M&S Help & Support)
  • Sparks members get exclusive discounts, birthday treats, and early access to sales — the programme is available both online and in-store
  • Occasional 20% off promotions are sent via email or in-app notifications to Sparks members; these change frequently and are not guaranteed

The trade-off: M&S uses a targeted discount model rather than a blanket senior discount. For the best deals, sign up for Sparks and check your offers regularly.

What has happened to Marks and Spencer’s website?

Recent website issues and outages

  • In late April 2025, M&S paused all online orders on its website and mobile apps after a cyber-attack (The Guardian)
  • The attack also affected food availability in some stores, as M&S had to halt processing of clothing and home goods orders (Reuters)
  • M&S said the decision to pause online orders was taken to minimise disruption for customers during the incident (Retail Gazette)
Why this matters

The six-week suspension of online orders was a major disruption for a retailer that relies heavily on e-commerce. For UK shoppers, it meant no home delivery for clothing and home goods during the spring season — a critical period for summer wardrobe updates.

M&S website improvements and updates

  • M&S resumed online orders in June 2025, initially offering a limited range of apparel for standard home delivery across England, Scotland, and Wales (The Guardian)
  • Click-and-collect and next-day delivery are expected to be restored in the weeks following the restart (The Guardian)
  • M&S has not announced any further changes to the website platform, but the incident has prompted a review of cybersecurity measures

The pattern: M&S’s website is back online, but the recovery is gradual. The retailer is prioritising stability over speed, which means some features will take time to return.

Where can I buy M&S clothing?

M&S clothing stores in the UK

  • M&S operates approximately 1,000 stores across the UK, including high-street locations, retail parks, and outlet centres (M&S Help & Support)
  • All stores remained open during the cyber-attack, and customers could still collect pre-ordered items if they had received notification (The Guardian)
  • M&S stores accept contactless payments, gift cards, refunds, and returns — these services were restored during the incident (The Guardian)

M&S online clothing shopping

  • M&S clothing is available online at marksandspencer.com, with delivery to addresses in England, Scotland, and Wales as of June 2025 (The Guardian)
  • Selected third-party retailers may also stock M&S clothing, but official sales are through M&S’s own channels
  • Online shoppers can use the M&S app for a more streamlined experience, though the app was also affected by the cyber-attack