JB Hi-Fi Australia: Store Locations, Contact & More

Anyone who’s tried to find a specific electronics store in an unfamiliar suburb knows the feeling: you know the brand, you just can’t spot the shop. JB Hi-Fi runs more than 200 stores across Australia, but tracking down the right one with the right hours isn’t always straightforward. This guide maps the locations, contact channels, and tools you need to find your nearest JB Hi-Fi — no guesswork required.

Australian stores: 205+ ·
Total stores (Australia & NZ): 330 ·
Facebook followers: 856,936 ·
Official website: jbhifi.com.au ·
Retail category: Home entertainment

Six key facts about JB Hi-Fi Australia at a glance.

Where is the nearest JB Hi-Fi store?

The official JB Hi-Fi store locator on jbhifi.com.au is your fastest route to a specific store’s hours and services — no need to call around.

How to find a store near you

JB Hi-Fi operates more than 200 stores across Australia, with the ScrapeHero location report (a third-party data aggregator) listing 216 locations as of June 2026. The easiest way to find the closest one is to use the store locator on the official website, which lets you search by suburb or postcode.

Using the JB Hi-Fi store locator

The official JB Hi-Fi Help & Support page directs customers to the store locator tool on jbhifi.com.au. You can enter your suburb or postcode to see nearby stores, their addresses, and opening hours. The tool also shows which services each location offers, such as click & collect or repair centres.

What to expect at a physical store

Most JB Hi-Fi stores carry a wide range of home entertainment products, including TVs, computers, audio equipment, and gaming consoles. Store-specific services — like repair centres or dedicated gaming zones — vary by location. The NARTA industry network page lists many store addresses and phone numbers, confirming the brand’s broad footprint across Australia and New Zealand.

The implication: the store locator tool is your single source of truth for hours and services, since those details change by location and aren’t always consistent across third-party directories.

What are the JB Hi-Fi locations in major Australian cities?

The pattern: major city stores tend to have extended hours on Thursdays (until 9:00PM in both Melbourne Central and Sydney CBD), but weekend hours are shorter and vary significantly between locations.

JB Hi-Fi stores in Melbourne

Melbourne has multiple JB Hi-Fi locations spread across the city and suburbs. The Melbourne Central shopping centre (a major retail hub) lists its JB Hi-Fi store at the centre, with phone number 03 9906 3500. The NARTA industry network page lists the Bourke Street store at Village Centre Shop LG 1-2, 206 Bourke St, Melbourne 3000. The ScrapeHero location report (a third-party data aggregator) confirms the Bourke Street address with phone (03) 8656 4200.

JB Hi-Fi stores in Sydney

Sydney’s CBD has a JB Hi-Fi at The Galeries, 500 George St, Sydney NSW 2000. According to Apple Maps (a widely used mapping service), the phone number is +61 2 9307 1400. The same source lists hours as Sunday 10:00AM–5:30PM, Monday to Wednesday 8:30AM–7:00PM, Thursday 8:30AM–9:00PM, Friday 8:30AM–7:00PM, and Saturday 10:00AM–5:30PM.

The JB Hi-Fi Chadstone store

The Chadstone store is located at Chadstone Shopping Centre, one of Australia’s largest retail destinations. While specific address and hours for this store are not listed in the research notes, the store locator on jbhifi.com.au provides the most up-to-date information for this location.

The pattern: major city stores tend to have extended hours on Thursdays (until 9:00PM in both Melbourne Central and Sydney CBD), but weekend hours are shorter and vary significantly between locations.

How can I contact JB Hi-Fi?

What this means: JB Hi-Fi offers multiple contact channels, but the fastest route depends on your specific need — general support via phone or live chat, store-specific questions via the individual store’s number.

JB Hi-Fi customer service phone number

The official customer service phone number is 13 52 44, as published on the JB Hi-Fi Help & Support page (the brand’s primary support channel). Support hours are 9am–8pm Monday to Friday and 9am–6pm on weekends, in AEST.

Email and online contact form

The JB Hi-Fi Contact Us page (the official contact portal) offers a live chat option and an online contact form. Live chat is available during the same hours: 9am–8pm weekdays and 9am–6pm weekends (AEST).

Social media channels

JB Hi-Fi’s official Facebook page, with 856,936 followers, is a common contact point for customer inquiries. The brand also maintains an active presence on other social platforms, though the Facebook page is the most prominent public channel.

In-store customer support

Every physical JB Hi-Fi store has a dedicated customer service desk. For location-specific inquiries — such as product availability or repair services — visiting the store in person or calling the individual store’s phone number (available via the store locator) is the most direct approach.

What this means: JB Hi-Fi offers multiple contact channels, but the fastest route depends on your specific need — general support via phone or live chat, store-specific questions via the individual store’s number.

For an up-to-date overview of JB Hi-Fis extensive network of stores and services, many shoppers also consult dedicated guides that verify current information.

Frequently asked questions

For shoppers across Australia, the choice is clear: use the store locator on jbhifi.com.au to find the nearest store and its specific hours, or call 13 52 44 for general support. For those in Melbourne or Sydney, knowing the exact store address and weekend hours before you head out can save a wasted trip.